Last updated: 25 September 2026

1. How to return or get a refund

Please do not send any parcel back before we approve the return on the phone. Parcels sent without approval may not be accepted.

2. When you can return

Because we sell wholesale for resale, we accept returns for the following reasons only:

• You received the wrong product (different item, model or colour from your order).
• The product arrived damaged or broken in transit.
• The product is defective or does not work when first used.
• The quantity is short compared with your invoice.

Time limits: tell us within 48 hours of delivery for damage, wrong item or short quantity. For a defect that shows only on use, tell us within 7 days of delivery.

3. When we cannot accept a return

• You changed your mind, or the goods did not sell in your shop.
• The product has been used, opened where not needed, damaged by you, or has no original packaging, tags or accessories.
• Damage caused by water, drops, wrong use or unauthorised repair.
• Products marked “non-returnable”, “clearance” or “final sale” on the product page.
• The claim is made after the time limits above.

4. Refund options

• Replacement of the same product, if stock is available.
• Refund to the original payment method (UPI, card or net banking).
• Refund by bank transfer or UPI for Cash on Delivery orders. We will ask for your account or UPI details on the call.
• Credit note that you can use on your next order, if you prefer.

5. Refund timeline

After we start the refund, your bank or payment provider may take a few extra days to show it in your account.

6. Who pays for return shipping

• If the mistake is ours (wrong, damaged, defective or short goods), we arrange pickup and pay the return shipping.
• In any other case, return shipping is at your cost and may be deducted from the refund.

7. Refund amount

We refund the price of the returned products, including the GST charged on them. Shipping you paid is refunded only when the return is due to our mistake. Where you used a free-delivery offer, the value of the returned goods is worked out fairly, and if the balance order falls below ₹5,999, the delivery charge that would have applied may be adjusted.

8. GST credit note

For returns of goods, we issue a GST credit note against the original invoice, as required under GST law. Please keep the original invoice and share your GSTIN if it was on the order.

9. Warranty claims

For products with a manufacturer or brand warranty, call us on +91 96499 77080 and we will guide you. The warranty terms of the manufacturer apply.

10. Your legal rights

Nothing in this page takes away any right you have under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 or any other law.

11. Complaints

Grievance Officer

In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, our Grievance Officer is:

• Name: [Grievance Officer name]
• Designation: [Designation, e.g. Partner / Manager]
• Address: Nevermore Trade LLP, Pai Bagh, Bharatpur (Rajasthan) 321001
• Phone: +91 96499 77080
• Email: nevermoretrade@gmail.com

We acknowledge every complaint within 48 hours and aim to resolve it within one month of receiving it.