Last updated: 25 September 2026
1. Where we deliver
Nevermore Trade LLP (“we”, “us”) delivers to retailers and business buyers across India through our courier and transport partners. If your PIN code is not serviceable, we will tell you before you pay, or refund you in full if you have already paid.
2. Free delivery above ₹5,999
Delivery is free on orders worth ₹5,999 or more (order value after discounts, including GST). For orders below ₹5,999, a shipping charge is calculated at checkout based on weight, size and delivery location, and shown to you before you pay.
3. Order processing and delivery time
| Stage | Time |
|---|---|
| Order confirmation | Immediately after successful payment, or after we confirm a Cash on Delivery / WhatsApp order |
| Dispatch from Bharatpur | [1–2] business days after confirmation |
| Delivery in Rajasthan and nearby states | [2–4] business days after dispatch |
| Delivery in other parts of India | [4–8] business days after dispatch |
These are estimates, not guarantees. Delivery to remote areas, and during festivals, sale periods, strikes, bad weather or other events outside our control, can take longer. Large bulk orders may be shipped in more than one consignment.
4. Tracking your order
Once your order is dispatched, we will share the courier name and tracking number on WhatsApp, SMS or email. For any update, call or WhatsApp us on +91 96499 77080.
5. Delivery address
- Please give a complete and correct address, PIN code and a phone number that is reachable on delivery.
- We cannot change the address once the order is handed to the courier. Call us as early as possible if it needs correcting.
- If the courier cannot deliver because of a wrong address, an unreachable phone or refusal to accept the parcel, the order may be returned to us. We may charge the shipping cost again to send it a second time, or deduct the return shipping cost from your refund.
6. Check your parcel on delivery
- Please check that the outer packing is intact before accepting the parcel. If it looks opened, torn or wet, refuse it or note it on the delivery receipt and call us.
- Please record an unboxing video when you open the parcel. It helps us settle any damage or shortage claim quickly.
- Report damaged, wrong or missing items within 48 hours of delivery. Read how in our Returns & refunds page.
7. Risk and ownership
Ownership and risk of the goods pass to you when the goods are delivered to the address you gave, subject to your right to report damage or shortage as described above.
8. GST invoice and e-way bill
- We issue a GST tax invoice with every order. Please enter your GSTIN at checkout if you want to claim input tax credit.
- Where required under GST law, we generate an e-way bill for consignments (currently above ₹50,000 in value). Please share your correct GSTIN and address so the bill is valid.
9. Cash on Delivery
Cash on Delivery (COD) may be available for some PIN codes and order values. Where offered, you will see it at checkout, and any COD fee is shown before you confirm.
10. Events beyond our control
We are not responsible for delay or failure to deliver caused by natural disasters, strikes, lockdowns, government orders, courier network problems or other events outside our reasonable control. We will keep you informed and help you get your order or a refund.
11. Contact us
Call or WhatsApp +91 96499 77080, or write to us at Nevermore Trade LLP, Pai Bagh, Bharatpur (Rajasthan) 321001.